Refund and Returns Policy

ITEM RETURN

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ITEMS NOT ELIGIBLE FOR RETURN AND REFUND

Products that have been altered from their original or opened by an authorized personnel without permission

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Products in beauty, health and personal care category.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Products damaged due to misuse.

Jewellery, innerwear, bed sheets, lingerie and socks.

Books and CDs

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase

There are certain situations where only partial refunds are granted:

• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

PAYMENT REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or bank, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mbanugostores.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Return Instructions

STEP 1:
Send a Complaint
Also include pictures of the product that was delivered to support@mbanugostores.com as a means of evidence.

STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return

STEP 4:
Get Resolution
Upon our confirmation of the receipt of the item by the Seller, Steps will be taken to send the required item.

ITEM REPLACEMENT

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mbanugostores.com and send your item to: No 3B University Market Road, Nsukka, Enugu State.

RETURN DELIVERY COST

To return your product, you should send your product to: No 3B University Market Road, Nsukka, Enugu State.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at support@mbanugostores.com for questions related to refunds and returns.